FAQ
Buying & Inventory
Yes, all premium used vehicles come with a comprehensive 12-month mechanical warranty for your peace of mind.
Absolutely. We encourage scheduled test drives at our Westlands showroom to ensure the car fits your needs.
Yes, every vehicle undergoes a rigorous history check to guarantee authentic, untampered mileage records.
We offer competitive valuations for trade-ins. Bring your car for a free appraisal and instant quote.
Yes, our global sourcing network can locate and import specific models upon request within 4-6 weeks.
We partner with leading Kenyan banks to provide flexible financing plans tailored to your budget.
Our prices are fair and market-aligned. While we value transparency, reasonable offers on select units are considered.
Yes, we offer secure door-to-door delivery services across all major counties in Kenya.
For locally stocked cars, yes. For special orders, we provide clear, all-inclusive quotes covering duty and clearance.
Certainly. Full digital inspection reports and history documents are available for every vehicle in our inventory.
Import Services
Typical shipping times range from 4 to 8 weeks depending on the country of origin and port logistics.
We source premium vehicles directly from Japan, Germany, the UK, China, and other trusted global markets.
Yes, our team manages all customs documentation, duty payments, and clearance procedures seamlessly.
Yes, clients receive real-time tracking updates from the port of origin to arrival in Mombasa.
Our fees are transparent and quoted upfront. They cover sourcing, inspection, shipping, and clearance coordination.
Yes, every vehicle undergoes a strict pre-shipment inspection by certified third-party agents before purchase.
Yes, for special orders, you can specify exact color, trim, and option packages to match your preference.
All shipments are fully insured. In the rare event of damage, we manage the entire claims and resolution process.
Yes, we specialize in importing latest-model EVs and hybrids with full compliance support for Kenyan regulations.
No, we assist individual buyers with single vehicle imports as well as bulk orders for dealerships.
Verification & Trust
We cross-reference VINs with international databases to confirm accident history, ownership, and service records.
Yes, our technical team consists of certified technicians specializing in European and Japanese luxury brands.
We welcome independent inspections by your trusted mechanic prior to finalizing any purchase.
Yes, original logbooks and all transfer documents are prepared and ready upon successful payment.
We use digital diagnostic tools and historical data analysis to detect and reject any tampered mileage.
Yes, we are fully licensed and compliant with all NTSA and Kenyan automotive regulatory requirements.
Yes, our relationship continues after sale with dedicated support for maintenance, parts, and warranty claims.
Yes, verified testimonials and case studies are available on our website and Google Business profile.
We guarantee accuracy. If a vehicle does not match its description, we offer a full refund or exchange.
Yes, we physically verify and document engine and chassis numbers against registration papers for authenticity.
After-Sales & Service
Yes, we offer tailored service packages for oil changes, brake checks, and general health assessments.
Our state-of-the-art service facility is located in Westlands, convenient for all Nairobi residents.
Yes, we maintain an inventory of genuine OEM parts for major luxury brands we sell.
Yes, our specialist technicians are equipped to handle complex diagnostics and engine overhauls.
Yes, we offer complimentary pickup and drop-off services for scheduled maintenance within Nairobi.
Complimentary loaner vehicles are available for clients undergoing extensive repairs, subject to availability.
You can book via our website, WhatsApp, or by calling our service desk directly for immediate assistance.
Yes, our workshop accepts all makes and models, regardless of where the vehicle was originally purchased.
Simply contact our support team. We assess the issue and coordinate repairs or replacements immediately.
Yes, we stock and fit premium tires from top global brands, including balancing and alignment.
General Information
We are open Monday to Saturday, 8:00 AM to 6:00 PM. Sunday appointments are available by request.
Our showroom is conveniently located in Westlands, Nairobi, near the main commercial district.
Yes, our team is fluent in English, Swahili, Mandarin, and several other languages to assist global clients.
Yes, we facilitate corporate purchases with proper invoicing for company fleets and tax compliance.
We offer bespoke gift vouchers for vehicle purchases or service packages, perfect for corporate gifts.
You can reach us via email at sales@carbuy.ke, WhatsApp, or phone for immediate assistance.
Yes, we regularly exhibit at major automotive expos in Nairobi to showcase our latest inventory.
Yes, subscribe on our homepage for exclusive updates on new arrivals and special promotions.
Yes, we provide comprehensive fleet sourcing, management, and maintenance solutions for corporations.
We value your input. Please email our manager directly or use the contact form for immediate resolution.
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